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FAQs

Order confirmation

When you have successfully completed your order, you will receive an order confirmation sent to the e-mail address you provided. Your order is confirmed once Silhouette International Schmied AG sends the order confirmation.

Please check your spam folder if you don’t receive your order confirmation in your inbox.

Different delivery address

Since your delivery address may differ from the invoice address, we would be happy to send your items to a different address. Select ‘Send to a different address’ at checkout and enter the address where you would like to receive your order. Please note: the different address must be located in your country.

Payment

Credit card
When you pay by credit card, you will be asked to enter your credit card details during the checkout process. Your details will be transmitted to us securely using SSL encryption. Next, your credit card will be debited immediately and we will process your order.

PayPal
If you choose this payment option, you will be redirected to PayPal during the checkout process. If you are an existing PayPal customer, simply sign in with your user login details and pay. If you do not have a PayPal account, you can sign up as a guest or create a new account. PayPal’s buyer protection ensures secure payment. If anything goes wrong, you will get your money back.
Your registered bank account with PayPal will be debited directly on the day the order is made. This has the benefit of making the order process extra fast, and in many cases the ordered products will be sent to you on the same day (if they are in stock).

Data protection

Please read our privacy policy for more information about data protection.

Client account

At Login, you can create a customer account which will store your details, so you won’t have to enter them again for future purchases. Once you have created your customer account, you will be able to access it at any time by entering your e-mail address and personalised password.

Registration is not obligatory - you can also make your purchase as a ‘guest’.

Delivery times

Most of the products on offer are in stock. They will be shipped immediately and you will receive them within five (5) business days.

If your product is not in stock, we will do our best to send it to you as soon as possible.

Delivery status

If you have created a customer account, you can check your current delivery status by logging in.

Product features

Most of our adidas Sport eyewear is shipped with a matching case and micro-fibre cloth.

Invoice

The invoice will be included with the package.

Tracking a shipment

As soon as your order leaves our warehouse, you will receive an e-mail with the delivery details and a tracking code.

Service and customer care

Our customer services are available 8:00 a.m. to 8.00 p.m. from Monday to Friday, and 9.00 a.m. to 12 a.m. on Saturday on the following e-mail addresses:

Germany: de.adidas.service@silhouette-international.com
Austria: at.adidas.service@silhouette-international.com
United Kingdom: gb.adidas.service@silhouette-international.com

Returns and refunds

You will find a return slip included in your package, and if this gets lost for any reason you can request a new one from customer services.

If you withdraw from a contract (your order) or return products, all corresponding payments received from you will be reimbursed within fourteen (14) days after we receive notification/the products, and via the same payment method used to place the original order (unless otherwise agreed).

Shipment and delivery

We currently ship products to Austria, Germany and the United Kingdom. If parts of an order are not deliverable, you will be informed of this accordingly.

Shipping costs

Delivery is free, regardless the order value. This also applies to any returns.

Cancellation

You can withdraw from a contract (cancel an order) within thirty (30) days, and without specifying reasons. This period starts from the moment you, or a third party authorised by you (other than the delivery company), have/has taken possession of the goods.
In order to exercise your cancellation rights, please send us the pre-completed cancellation form provided.
To exercise your rights, it is sufficient to send us notification before the cancellation period ends.

Free delivery

Within 5 working days

Free returns

Within 30 days

Secure payment

With SSL - Certificate

Paypal
MastercardVisa
Security and data protection

Data policy, terms and conditions

Certified with Trusted Shops Seal

Silhouette International Schmied AG / Austria, Made under licence from adidas AG © 2018 adidas AG. adidas, the Badge of Sport and the 3-Stripes mark are registered trademarks of the adidas Group.